Call this number first
Forms are fine for routine pumping. Emergencies need a live conversation: where you are, what is happening, and whether sewage is inside the house.
What counts as an emergency
- Sewage backing up into tubs, showers, or floor drains
- Toilets that will not flush across multiple bathrooms
- Sewage overflowing from lids, cleanouts, or the yard
- Strong indoor sewage odor with rising water in fixtures
- Pump alarms paired with no drainage
Slow drains in one sink with everything else fine may be a household plumbing clog—not always a septic emergency. When in doubt, call; we will help you sort it in under a minute.
What to do before we arrive
- Stop laundry, dishwashing, and long showers immediately
- Keep children and pets away from sewage and wet yard areas
- Do not use chemical drain openers in a septic backup
- Do not dig up the drain field or break concrete lids unsafely
- Open a window if odors are strong; avoid mixing cleaners with sewage
- Note whether one fixture or the whole house is affected
How emergency response usually works
Many emergencies start with urgent pumping to restore capacity and stop the immediate backup. From there we determine whether a failed baffle, pump, line, or drain field is driving the failure. Stabilizing the home comes first; lasting repairs follow with clear options.
County-wide coverage
We respond across Catawba County including Hickory, Newton, Conover, Maiden, and Claremont. Gate codes, long driveways, and buried lids slow some calls—mention those details when you phone.
After the crisis
Once water is moving again, ask about preventive pumping intervals and any repairs that should not wait. A short-term fix that ignores a dead field only buys days. We will say so.